Refund policy

RETURN & REFUND POLICY

Giving Bundles and Donations
Giving bundles and donations are charitable contributions to Christmas Is Not Cancelled, a charitable program of Jen Lilley Ministries, Inc., an IRS-recognized 501(c)(3) nonprofit organization (EIN: 41-3910043). Because these gifts are tax-deductible donations, they are non-refundable.

If you were charged in error, such as a duplicate charge or an incorrect amount, please contact us within 14 days at Support@ChristmasIsNotCancelled.com and we’ll correct it.

Merchandise Returns
We want you to love your Christmas by Jen Lilley merchandise. If you’re not happy with your purchase, you may return it within 30 days of delivery for a refund, as long as the item is:

  • Unworn and unwashed
  • In the same condition you received it, with tags attached

Refunds are issued for the item’s purchase price to your original payment method. Original shipping fees are non-refundable, and the customer is responsible for return shipping costs.

Size Exchanges
Need a different size? We’re happy to exchange any unworn, unwashed item within 30 days of delivery. Email Support@ChristmasIsNotCancelled.com with your order number and the size you’d like, and we’ll send return instructions. If your new size is out of stock, we’ll refund the item’s purchase price instead.

Damaged, Defective, or Incorrect Items
If your item arrives damaged or defective, or we sent the wrong item, please contact us within 14 days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund, including shipping, at no cost to you.

Non-Returnable Items

  • Giving bundles and donations
  • Merchandise that has been worn, washed, or damaged after delivery

How to Start a Return
Email Support@ChristmasIsNotCancelled.com with your order number and the item you’d like to return. Please don’t send items back without contacting us first; we’ll reply with return instructions.

Refund Timing
Approved refunds are processed within 5–10 business days after we receive your returned item. Depending on your bank, it may take a few additional days to appear on your statement.

Questions?
Contact us anytime at Support@ChristmasIsNotCancelled.com.